JOB OBJECTIVE
The Sales Representative is responsible to ensure that selling objectives are set; building customer loyalty and increasing customer satisfaction through professionalism, trustworthiness, and a business-like appearance in every customer experience.
RESPONSIBILITIES AND DUTIES
Customer Relations:
Establish, develop and maintain positive business and customer relationships.
Provide excellent customer service by listening to customer inquiries and requests, asking questions to ensure understanding of needs, and to supply equipment in a timely manner.
Resolve customer problems and complaints to maximize satisfaction
Maintain composure in dealing with customers.
Build and maintain long-term trusting relationships with new and existing customers.
Educate customers on how products or services can benefit them financially and professionally.
Sales:
Conduct calls and face-to-face meetings with customers daily.
Develop clear and effective written quotations for current and prospective customers.
Follow up with customers to ensure that their needs have been met.
Realize sales objectives, target and budget as agreed with the Manager.
Merchandising:
Apply retailing techniques to promote sales/rental of equipment.
Ensure to be up to date in regards to sales approach and techniques.
Stay up-to-date with new products/services and new pricing/payment plans.
Create and implement a sales strategy that makes sure personal sales goals, as well as those set in place by the company are met.
Prospecting:
Cold calling potential customers to increase customer portfolio.
Travel within the island to meet prospects and customers.
Pricing policy:
Consult manager before sending quotation that exceeds the agreed amount.
Additional duties/Cognate duties
Organize and plan daily work schedule.
Arrange and assist in the delivery of vehicles/equipment.
Coordinate with other members of the after sales team as needed to generate sales and provide excellent customer service.
Participate actively in Kaizen meetings.
QUALIFICATIONS & EXPERIENCE
EXPERIENCE, EDUCATION AND KNOWLEDGE
3 years of relevant work experience and/or equivalent combination of education and experience.
Computer literate: DMS (Database Management System) & MS Office.
SPECIFIC JOB REQUIREMENTS
Basic knowledge in Material Handling, Industrial and Construction Equipment.
Good to have a valid driving license for Heavy Vehicle.
