A vision rooted in passion and performance
For Stéphane, leadership is about creating impact. His motivation revolves around three key areas:
Redefining customer service - Enhancing after-sales service is his top priority. His goal is to ensure that customers receive exceptional support and reassurance at every stage of their journey.
Driving business growth - With a passion for lean management and process optimization, he aims to expand and improve the company’s operations. His personal motto is: Merging consistency with creativity to optimize processes and enhance team performance.
A true automotive enthusiast - His lifelong passion for cars fuels his drive to push Axess toward greater success.
Steering Axess into the future
The automotive industry is evolving rapidly, with electrification, digital transformation, and sustainability reshaping the landscape. While these advancements present opportunities, they also come with challenges.
The transition is more complex than it appears, but we are committed to being where the market is today and where it will be in the future. There is often a gap between where we want to be and where our suppliers allow us to be.
Despite these challenges, Axess remains committed to embracing innovation and ensuring that Mauritians have access to the latest automotive solutions.
Strengthening global partnerships
Representing some of the world’s most renowned automotive brands, Axess thrives on strong, collaborative relationships. Stéphane’s approach focuses on:
- Transparent communication with suppliers
- Aligning with customer expectations
- Investing in brands and services to improve customer experience
Through strategic investments and collaboration, Axess aims to deliver exceptional service while reinforcing its partnerships globally.
A message from Stéphane
At Axess, our goal is not just to lead in sales—it is to build trust. The confidence our customers place in us is our true measure of success, and we are investing heavily in our people and resources to significantly enhance customer experience.
To his team, he shares a powerful reminder:
Never forget—without our customers, we would not be here. Your priority should not be to please your manager or even me as General Manager, but to satisfy our customers, because they are the ones who make everything possible. And for that, you will always be recognized and rewarded.
Who is Stéphane Chasteau de Balyon?
With a strong background in business and communication, Stéphane has held leadership roles that blend entrepreneurial expertise with corporate strategy. His previous roles include Managing Director at DCS Ltd and Founder & Managing Director at CAPGRAPH Ltd, where he specialized in business transformation and operational strategy.
Beyond the corporate world, Stéphane is a golf player, a water sports enthusiast, a Formula 1 fan, and a true car lover—a passion that aligns seamlessly with his role at Axess.
The road ahead
With Stéphane at the wheel, Axess is set to accelerate toward a future of service excellence, innovation, and customer trust. We look forward to this new chapter and invite you to be part of the journey.
Welcome aboard, Stéphane!
